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Carpet Cleaning FAQs

Before you hire any carpet cleaning company, including us, be sure to ask the following questions so you can be sure your carpets will be cleaned properly. If the answer to any of these questions is NO. Do Not risk your carpets or your home environment. If the answers to all ten are YES, Hire Them, you will get your money's worth!

  1. Do they use a newer truck-mounted hot water extraction system?
  2. Use water with a temperature of at least 240 degrees F? If the water temperature is too low it will not have a sanitizing effect.
  3. Use softened or purified water? This is especially important here in Phoenix. The minerals in our tap water will be left behind in your carpets during the hot water extraction causing your carpets to get dirty shortly after your cleaning.
  4. Use safe, bio-degradable, environmentally friendly cleaning agents?
  5. Are they certified by the Institute of Inspection Cleaning and Restoration (IICRC)? Shaw Industries, the world leader in flooring, will demand the use of only IICRC Certified Firms beginning January 2008. Use of non-certified technicians will void any remaining factory warranty. Ask to see their IICRC certification card before they start the job.
  6. Do they leave your carpets in a pH neutral state? Leaving the carpet in a pH neutral state prevents a crunchy feel on some types of carpet fibers.
  7. Do they pre-vacuum with a dual-motor commercial vacuum before starting the job?
  8. Are carpets groomed with a carpet rake before leaving?
  9. Offer a 100% satisfaction guarantee on their work?
  10. Have General Liability (GL) and workers compensation insurance? If they do not you can be liable for any injuries to their workers that happen in your home. Wet carpets are a slip hazard for inexperienced workers.

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